Why can’t I log in?

If you are experiencing issues while logging in to your Upstox account, please follow the steps below:


Steps to Troubleshoot


  1. Clear Cache Data:
  • On your phone or browser, clear the cached data and try logging in again.
  1. Check Internet Connection:
  • Ensure your internet connection is stable.
  • If possible, switch to a different network and try again.
  1. Retry Login:
  • Since login issues are often caused by temporary internet disruptions, attempting to log in again might resolve the problem.


Still Facing Issues?


If the problem persists:


  1. Raise a Ticket:
  • Contact our customer support team by raising a ticket through the Help Center.
  1. Provide Details:
  • To expedite the resolution, share a short video or screenshot of the issue when raising the ticket.


Our customer support team will assist you promptly to resolve your query.

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