Have a query?
Our Help Center has answers for most questions. Please feel free to use these articles to address your issues
Visit Help Center
Frequently Asked Questions
How can I change or reset my trading password?
How can I unblock my account?
How do I activate Commodities/Futures/Options segments in my Upstox account?
What is the Settlement Cycle when I sell my holdings?
How to place a simple order?
How can I generate a new CDSL TPIN?
How can I check my previous ledger details?
How to download the profit and loss report from the Keystone?
How is the average price calculated for Delivery positions?
Why is my balance negative in the Keystone ledger reports?
What are T1 holdings?
Stuck with something? Our customer care team will help you out!
If you’re new to Upstox and don’t have an account with us
If you already have an account with us
Saturday: 9 AM to 2 PM
022 4179 2999
022 6904 2299
022 7130 9999
Upstox – Grievance / Escalation Matrix
|
EscalationLevel |
Details of |
ContactPerson |
Address |
Contact No. |
Email Id |
Operational /Workinghours |
|
Level 1 |
CustomerCare /Client Servicing |
CustomerService |
30th Floor,SunshineTower, Senapati BapatMarg, Dadar(W), Mumbai,Maharashtra400013 |
022-41792999 |
support@upstox.com |
All TradingDays – 8 amto 5 pm |
|
Level 2 |
Head ofCustomerCare |
Jeffrey DeSouza |
30th Floor,SunshineTower, Senapati BapatMarg, Dadar(W), Mumbai,Maharashtra400013 |
022-69042299 |
complaints@upstox.com |
All TradingDays – 8 amto 5 pm |
|
Level 3 |
ComplianceOfficer |
ManojAgarwal |
30th Floor,SunshineTower, Senapati BapatMarg, Dadar(W), Mumbai,Maharashtra400013 |
022-24229920 |
compliance@upstox.com |
All TradingDays – 8 amto 5 pm |
|
Level 4 |
CEO |
Ravi Kumar |
30thFloor, SunshineTower, Senapati BapatMarg, Dadar(W), Mumbai,Maharashtra400013 |
022-71309999 |
ceodesk@upstox.com |
All TradingDays – 8 amto 5 pm |