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STEP 2
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* Our customer support staff is available on all trading days from 8 AM to 5 PM
Need more help on an issue? You can:
Grievance / Escalation Matrix
If your concern remains unresolved for 5 working days, you may raise it further based on the below escalation matrix:
* The above point of contacts are available on all trading days from (8 AM to 5 PM)
If your response or complaint is not addressed to your satisfaction, you may escalate the matter to SEBI SCORES, the Exchange (NSE, BSE, MCX), the Depository (CDSL), or the Smart ODR portal for investors. Please ensure you include your Service Ticket or Complaint Reference Number when raising your complaint on the SEBI SCORES, Exchange, or Depository portal.
NPS Turn Around Time (TAT)
| Type of Activity | Service Requirement | Turn Around Time (TAT) |
|---|---|---|
Onboarding of Subscribers | Subscriber registration | Maximum T+1 day, where T is the date of receipt of complete SRF at POP. |
Contribution Processing | Initial contribution | Maximum T+1 day, where T is the date of receipt of the activation status of PRAN from CRA. |
Contribution Processing | Subsequent contribution | On T+2 day, T is the date of payment settlement in the POP contribution account through online mode. |
Registration Details
Upstox Securities Private Limited
Registered number
INZ000315837
Location
Registered address
809, New Delhi House, Barakhamba Road, Connaught Place, New Delhi - 110001
Branch address
30th Floor, Sunshine Tower, Senapati Bapat Marg, Dadar (W), Mumbai, Maharashtra 400013
RKSV Commodities India Private Limited
Registered number
INZ000015837
Location
Registered address
809, New Delhi House, Barakhamba Road, Connaught Place, New Delhi - 110001
Branch address
30th Floor, Sunshine Tower, Senapati Bapat Marg, Dadar (W), Mumbai, Maharashtra 400013
Details of our key managerial personnel
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Commission on Mutual Funds and IPO
Per order on Equity, F&O, Commodity and Currency
Average App Rating
Authorised Persons (APs) of Upstox
- List of Authorised Persons.
- List of APs cancelled due to disciplinary reasons.
Disclaimer
The above details are displayed as per the requirement given in the NSE circular (NSE/COMP/ 56350) dated 13 April 2023.