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Frequently Asked Questions
How can I change or reset my trading password?
How can I unblock my account?
How do I activate Commodities/Futures/Options segments in my Upstox account?
What is the Settlement Cycle when I sell my holdings?
How to place a simple order?
How can I generate a new CDSL TPIN?
How can I check my previous ledger details?
How to download the profit and loss report from the Keystone?
How is the average price calculated for Delivery positions?
Why is my balance negative in the Keystone ledger reports?
What are T1 holdings?
Stuck with something? Our customer care team will help you out!
If you’re new to Upstox and don’t have an account with us
If you already have an account with us
Saturday: 9 AM to 2 PM
022 4179 2999
022 6904 2299
022 7130 9999
Upstox – Grievance / Escalation Matrix
In case your concerns are not addressed within reasonable time i.e. within 5 working days, you may escalate it to next level as per the defined matrix.|
Escalation Level |
Details of |
Contact Person |
Address |
Contact No. |
Email Id |
Operational / Working hours |
|
Level 1 |
Customer Care / Client Servicing |
Customer Service |
30th Floor, SunshineTower, Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013 |
022-41792999 |
All Trading Days – 8 am to 5 pm |
|
|
Level 2 |
Head of Customer Care |
Jeffrey DeSouza |
30th Floor, SunshineTower, Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013 |
022-4179 2936 / 022-7114 6936 |
All Trading Days – 8 am to 5 pm |
|
|
Level 3 |
Compliance Officer |
Manoj Agarwal |
30th Floor, SunshineTower, Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013 |
022-7114 6955 / 022-4179 2955 |
All Trading Days – 8 am to 5 pm |
|
|
Level 4 |
CEO |
Ravi Kumar |
30th Floor, SunshineTower, Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013 |
022-7114 6941 / 022-4179 2941 |
All Trading Days – 8 am to 5 pm |