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Frequently Asked Questions

How can I change or reset my trading password?

How can I unblock my account?

How do I activate Commodities/Futures/Options segments in my Upstox account?

What is the Settlement Cycle when I sell my holdings?

How to place a simple order?

How can I generate a new CDSL TPIN?

How can I check my previous ledger details?

How to download the profit and loss report from the Keystone?

How is the average price calculated for Delivery positions?

Why is my balance negative in the Keystone ledger reports?

What are T1 holdings?

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Upstox – Grievance / Escalation Matrix

EscalationLevel

Details of

ContactPerson

Address

Contact No.

Email Id

Operational /Workinghours

Level 1

CustomerCare /Client

Servicing

CustomerService

30th Floor,SunshineTower,

Senapati BapatMarg, Dadar(W), Mumbai,Maharashtra400013

022-41792999

support@upstox.com

All TradingDays – 8 amto 5 pm

Level 2

Head ofCustomerCare

Jeffrey

DeSouza

30th Floor,SunshineTower,

Senapati BapatMarg, Dadar(W), Mumbai,Maharashtra400013

022-69042299

complaints@upstox.com

All TradingDays – 8 amto 5 pm

Level 3

ComplianceOfficer

ManojAgarwal

30th Floor,SunshineTower,

Senapati BapatMarg, Dadar(W), Mumbai,Maharashtra400013

022-24229920

compliance@upstox.com

All TradingDays – 8 amto 5 pm

Level 4

CEO

Ravi Kumar

30thFloor,

SunshineTower,

Senapati BapatMarg, Dadar(W), Mumbai,Maharashtra400013

022-71309999

ceodesk@upstox.com

All TradingDays – 8 amto 5 pm

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at SCORES or Exchange at NICEPLUS,eComplaint Investors Portal ,Investor Service Center | Investor Grievance Redressal System (IGRS) . Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal or Depository at Grievances