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Frequently Asked Questions

How can I change or reset my trading password?

How can I unblock my account?

How do I activate Commodities/Futures/Options segments in my Upstox account?

What is the Settlement Cycle when I sell my holdings?

How to place a simple order?

How can I generate a new CDSL TPIN?

How can I check my previous ledger details?

How to download the profit and loss report from the Keystone?

How is the average price calculated for Delivery positions?

Why is my balance negative in the Keystone ledger reports?

What are T1 holdings?

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Get live support between 8AM and 7PM IST, Monday - Saturday
Monday - Friday: 8 AM to 5 PM
Saturday: 9 AM to 2 PM
   022 4179 2999
   022 6904 2299
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Got any queries? Feel free to raise a ticket anytime.

Upstox – Grievance / Escalation Matrix

In case your concerns are not addressed within reasonable time i.e. within 5 working days, you may escalate it to next level as per the defined matrix.

Escalation Level

Details of

Contact Person

Address

Contact No.

Email Id

Operational / Working hours

Level 1

Customer Care / Client

Servicing

Customer Service

30th Floor,

SunshineTower,

Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013

022-41792999

support@upstox.com

All Trading Days – 8 am to 5 pm

Level 2

Head of Customer Care

Jeffrey

DeSouza

30th Floor,

SunshineTower,

Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013

022-4179 2936 /

022-7114 6936

complaints@upstox.com

All Trading Days – 8 am to 5 pm

Level 3

Compliance Officer

Manoj Agarwal

30th Floor,

SunshineTower,

Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013

022-7114 6955 /

022-4179 2955

compliance@upstox.com

All Trading Days – 8 am to 5 pm

Level 4

CEO

Ravi Kumar

30th Floor,

SunshineTower,

Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013

022-7114 6941 /

022-4179 2941

ceodesk@upstox.com

All Trading Days – 8 am to 5 pm

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at SCORES or Exchange at NICEPLUS,eComplaint Investors Portal ,Investor Service Center | Investor Grievance Redressal System (IGRS) . Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal or Depository at Grievances