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Frequently Asked Questions

How can I change or reset my trading password?

How can I unblock my account?

How do I activate Commodities/Futures/Options segments in my Upstox account?

What is the Settlement Cycle when I sell my holdings?

How to place a simple order?

How can I generate a new CDSL TPIN?

How can I check my previous ledger details?

How to download the profit and loss report from the Keystone?

How is the average price calculated for Delivery positions?

Why is my balance negative in the Keystone ledger reports?

What are T1 holdings?

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Investor Grievances Escalation Matrix -

  1. The client can raise a query/ complaint with a unique ticket at support@upstox.com, complaintsmcx@rksv.in and complaints@rksv.in.
  2. The client can escalate the matter at compliance@rksv.in. The client can further escalate the matter with Compliance Officer Mr. Manoj Agarwal at compliance@rksv.in or Tel no: (022) 24229920 which is displayed on our website and also on the contract notes and other correspondence.
  3. If the client is not satisfied with explanation from Broker, the client can lodge a complaint with Exchange/ Depositories or with SEBI on SCORES (a web based centralized grievance redressal system of SEBI) https://scores.gov.in/scores/Welcome.html