How to update your Mobile Number and Email ID if you’ve lost access to both?

If you have lost access to your registered mobile number and email ID, you will need to update your contact details in your Upstox account. Here are the steps:


Steps to update your mobile number and email ID


  • Download and duly fill out the Modification Form.

  • Take a printout of this Help Centre article/email and attach it along with the form.

    Note: Requests without this printout will not be processed, as this is mandatory

  • Send the filled form along with the printout to our KYC Processing Office address given below:


Upstox Securities Pvt. Ltd.

1213, 12th Floor,

The Summit Business Bay Off,

Andheri Kurla Road,

Near W.E Metro Station,

Behind Guru Nanak Petrol Pump,

Andheri (E), Mumbai - 400093.


Processing Timeline:

Once we receive the required documents, your request will be processed within 2–3 working days.


Note: Updating your mobile number or email ID will cost ₹50 + GST each. The amount will be debited directly from your trading account.


Related Articles:

How to change my registered mobile number?

How to change my registered Email address?

Trade with Upstox

Want to open a Demat account?

Open a FREE Demat and Trading account to invest in Stocks, Mutual Funds, IPOs and more.

+91

By signing up you agree to receive transaction updates on Whatsapp. You may also receive a call from an Upstox representative to help you with the account opening process.

Upstox Community