We're glad to know that you'd like to reactivate your Upstox account!

As per Exchange guidelines, since no trades/investments/transactions have been made from your Upstox Trading and Demat or MCX account in the last 24 months we’ve made it inactive/dormant.

As you have not traded for more than 24 months, the segment(s) in your account has/have been marked as dormant. you can reactivate them by submitting a reactivation consent and redoing your KYC.

You can submit your consent by following the below steps:

Step 1: Login to the Upstox app using your 6-digit PIN or Biometrics.

Step 2: Click on ‘Upstox Icon’ at the top left corner of the screen.

Step 3: Click on ‘Trading Segments’.

Step 4: Here, you can see which specific segment has been marked dormant. Click on the ‘Reactivate Segment’ button.

Step 5: Click on I agree and then click on ‘Start KYC’.

Step 6: On the Reactivation KYC page, choose ‘Continue with Aadhaar verification.’

Step 7: Review your details and click ‘Proceed.’

Step 8: On the confirmation page, review the details and click ‘Confirm details.’ You can change your details later in profile section.

Step 9: Take a clear picture of yourself, as per the sample image shown.

Step 10: Upload or draw your signature. Ensure it is legible and clear.

Step 11: Select a valid proof of income, upload the document, and click ‘Continue.’

Step 12 (A): If you have recently updated your KRA details (for example, if you changed your personal or account information), you will need to complete an e-sign. This means you will have to enter your Aadhaar number and verify it using the OTP.

Step 12 (B): If you haven’t made any KRA changes, then only OTP verification is required. Just enter the OTP to submit your request successfully.

It may take up to 4 working days after submission to verify your KYC details and reactivate the dormant segment.