Firstsource Solutions Limited (FSL) is a leading business process management company in India. Founded in 2001, FSL is owned by RP-Sanjiv Goenka Group.
The company offers a wide range of business process management solutions to the companies in financial services and banking sectors. It also caters to the clients in the insurance industry.
The market capitalisation of Firstsource Solutions Limited stood at over ₹13,400 crore as of January 5, 2024. FSL share price has surged more than 91% in the last three years.
Firstsource Solutions Limited Business Operations
Firstsource Solutions Ltd operates globally, specialising in business process outsourcing. The company offers many services within the banking and financial sectors, delivering customised and cost-efficient BPO solutions. These include retail banking, insurance, credit cards and mortgages, as well as telecommunications and media, aiding in refining business processes and creating strategies for customer acquisition and retention.
The company also offers BPO services to the companies in power, carbon black, retail, media, entertainment, education, infrastructure and ITeS sectors.
The company delivers value to its clients through technology-driven business solutions. Firstsource acts as a partner in growth for over 150 global brands across diverse industries. The client base of the company encompasses many Fortune 500 and FTSE 100 companies.
The company’s global operations are spread across the United States, Mexico, the United Kingdom and the Philippines. The company employs over 23,000 workers across its 39 centres.
Firstsource Solutions Ltd mainly focuses on 3 areas of BPO services—digitally empowered customer experience, intelligent back office, and platforms, automation and analytics.
The company also has expertise in the healthcare industry, providing services like health claims processing, claims adjudication and mailroom services. Its services span the entire customer lifecycle, including acquisition, care, billing, collections, transaction processing and business research and analytics.
Firstsource Solutions Limited has partnerships with leading companies across many industries. Its reach extends to over 1,000 hospitals in the United States. It has collaborated with two of the top five retail banks in the United Kingdom.
In the US it serves seven out of the top ten health insurance companies. FLS also collaborates with five of the top ten mortgage lenders in the US, facilitating effective management within the mortgage industry.
FSL partnerships include two of the top five companies in the US in the telecommunications and broadcasting vertical. It also works closely with five of the top ten credit card issuers in the country. Firstsource Solutions Ltd extends its support to one of the top three utility companies across the UK.
Its partnerships also extend to the UK's broadcasting and media industry, where it collaborates closely with one of the top two companies, contributing their capabilities to elevate media services and operations.
Firstsource Financial Highlights
- Revenue: Firstsource reported revenue of ₹9,563.84 crore in FY26 vs ₹7,979.44 crore in FY25. It showed an increase of 19.86% on a yearly basis.
- Operating Profit: Firstsource reported an operating profit of ₹849.84 crore in FY26 vs ₹740.65 crore in FY25. It showed an increase of 14.74% on a year-on-year basis.
- Net Profit: Firstsource reported a net profit of ₹674.41 crore in FY26 vs ₹594.45 crore in FY25. It showed an increase of 13.45% on a yearly basis.
Firstsource Quarterly Result Highlights
- Firstsource reported revenue of ₹2,730.99 crore in Jun 2026, compared with ₹2,581.74 crore in Mar 2026, representing an increase of 5.78% on a quarter-on-quarter (QoQ) basis.
- Firstsource reported an operating profit of ₹219.34 crore in Jun 2026, compared with ₹260.60 crore in Mar 2026, representing a decrease of 15.83% on a quarter-on-quarter (QoQ) basis.
- Firstsource reported a profit of ₹165.92 crore in Jun 2026, compared with ₹205.25 crore in Mar 2026, reflecting a decrease of 19.16% on a QoQ basis.
- The earnings per share (EPS) of Firstsource stood at ₹9.77 during Jun 2026.
Data Source: BSE, Company announcements
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