NPS Customer Care Number - Toll Free Number Details

NPS Customer Care 

Just like other schemes, NPS also has a grievance redressal system. The grievances are handled by a system given by NSDL. The system involves two officers. One is the Grievance Redressal Officer, and the second is the Chief Grievance Redressal Officer. 

Grievance Redressal Officer who is Mr Chandrashekhar can be contacted at:

Telephone no.: 022 24993499

Email Id: gro@nsdl.co.in

Chief Grievance Redressal Officer who is Mr Mander, can be contacted at: 

Fax no.: 24952594

Email Id: cgro@nsdl.co.in

Online redressal system

You may also opt for online redressal of your grievances. For that, you can file your complaints with the following:

• NSDL CRA
• KARVY CRA

NSDL and KARVY are the two CRAs, i.e. central recordkeeping agencies in the NPS.

NSDL address

NSDL e-Governance Infrastructure Limited, Times Tower, 1st Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013 

Fax (022) 2495 2594/ 2499 4974.

NPS customer care details

Contact information: 1800 110 708

Phone number: 022 24993499

Complaint number: 1800 222 080

Website: https://www.nsdl.co.in/

Helpline number: 91 11 47207700

Meaning of NPS

NPS or National Pension Scheme is a voluntary scheme, often for long periods, wherein members make contributions, and in return, they get regular pensions after retirement.

It is an initiative taken by the central government of India. It is open to all kinds of employees, whether from public, private, or unorganized sectors. However, this does not cover employees from the armed forces.

How does it work? 

Employees from all sectors, whether private, public or unorganized sectors, are motivated to save a part of their salary towards the pension scheme. 

Once members reach their retirement age, they are eligible to withdraw 60% of the amount from the corpus accumulated. The rest of the money is used to buy an annuity plan that takes care of regular pensions. 

Who should invest in NPS?

Anyone eligible to subscribe to the scheme who is willing to save for retirement and has low to moderate risk tolerance.

Usually, there are schemes for employees in the public sector. But the National Pension Scheme is best suited for the ones in the private and unorganized sectors. 

Applicants must be above 18 years of age and below 65 years of age to be eligible for the scheme. And anyone interested is required to fulfil KYC requirements. 

NPS tax benefit

A deduction of ₹1.5 lakhs can be claimed for applicants' and their employers' contributions towards the scheme. 

For salaried people: Salaried people can claim up to 10% of their salary under section 80CCD (1). Additionally, ₹50,000 can be invested to claim tax deductions under section 80CCD (1B). 

For self-employed individuals: Self-employed individuals can claim up to 20% of their gross incomes. A maximum of ₹1.5 lakhs is allowed for tax deduction under section 80CCD (1). 

Additionally, ₹50,000 can be invested to claim tax deductions under section 80CCD (1B). 

Types of NPS accounts

There are two types of NPS accounts available to choose from for all investors. These are tier I and tier II accounts. 

Tier 1 account: It is compulsory to open a Tier I account to invest money in NPS. One can open an NPS account with a low amount of Rs 500. The minimum contribution in a financial year is Rs. 1000. There are certain limitations to withdrawals from this account. 

Tier 2 account: One can open a tier 2 account after opening a Tier 1 account. Investors are eligible to redeem their investments anytime from this account. Though the mandatory deposit of ₹1000 is applicable while opening the account. There is no minimum balance requirement. However, ₹250 is the minimum per contribution. You don't have to invest a certain amount each year to keep your account active. You may choose to open this account at the time of opening a tier 1 account or later. 

Frequently Asked Questions 

How can one contact an NPS nodal officer?

You can contact NSDL CRA (NPS Customer Care) at (022) 2499 3499.

Where can you file grievances about NPS? 

You can file your complaints through various alternatives. These are web-based interfaces, call centers, or physical forms.

How will complaints related to NPS get resolved?

Once you raise a complaint, an alert through the system will go to the entity against which you have submitted the complaint. The entity then will settle the grudges. The details of the resolution will be posted in the CRA system.

For which type of complaints can I approach the nodal officer directly? 

In the following circumstances, you may approach the nodal officer directly:

• Non-receipt or reissue of PRAN card
• Reissue of T- pin or I-pin
• Non-receipt of transaction statement 
• Lag in contribution upload or non-upload of contribution by the Nodal office
• Pending requests for withdrawal

Whom should I approach if the concerned entities do not respond to my complaints? 

You may write to Grievance Redressal’s cell at the below-mentioned address. 

Grievance Redressal Cell, 

Pension Fund Regulatory and Development Authority,

1st, Floor, ICADR Building, Vasant Kunj Institutional Area Phase II, New Delhi 110070

e-mail: grc@pfrda.org.in

NPS Information Desk Toll-Free No. (at PFRDA): 1800 110 708