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Announcements on #Customer Support
Monday, September 5, 2022 11:50 am
Few of our customers may face this error - ‘Not a valid account number’. This is because the Exchange has disabled trading on some accounts for procedural reasons. We are working with the Exchange to resolve this at the earliest. Thank you for your patience.
Friday, December 31, 2021 10:47 am
Our call center and customer service staff will be unavailable on Saturday, 1st January 2022 on the occasion of the New Year. For any assistance you can visit our updated Help Center or contact us on 3rd January 2022.
Thursday, March 4, 2021 1:44 pm
You can now login to your Upstox Keystone and Back Office accounts using your existing Upstox Pro UCC and password. This means you will no longer require your PAN details to log-in to these accounts.
What does this mean? Earlier users required their UCC and PAN to log-in to their Upstox Keystone and IPO accounts. However, in order to make it easier for you, we have updated this. You can now log-in to these accounts using the same UCC and password used to log-in to your Upstox Pro Web and Mobile app.
Your UCC and password are sent to you via SMS and email at the time of account opening.
What is the Upstox Keystone account? Keystone is the back-end dashboard for traders and investors to track and check their trading activity. Once you log in to your Keystone account, you can view your open positions, trade-wise reports, holdings, ledger, profit & loss statements, and more.
You can log-in to your Upstox Keystone account by clicking here.
What is the Upstox IPO account? The Upstox IPO account is used to check upcoming IPOs, apply for IPOs and check your application status. You can log-in to this account by clicking here.
Explore these sophisticated back-end dashboards by logging in with your UCC and password and stay updated with all your trading and investing-related activities!
Monday, March 23, 2020 4:41 pm
In light of the recent COVID-19 situation, we will be reducing the traffic on our phone lines. This means our phone lines are only available for queries regarding Login, Orders, Positions, Holdings or Adding Funds. If you have any other query, please raise a ticket by visiting https://upstox.freshdesk.com/support/home. We appreciate your patience.