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EPFO claim settlement record: How many claims has EPFO settled between FY2014-15 and FY2024-25?
3 min read | Updated on March 22, 2025, 10:12 IST
SUMMARY
The Employees' Provident Fund Organisation has often faced criticism for poor claim settlement experience. However, it plans to improve experience through EPFO 3.0. The EPFO's claims settlement data has also seen an uptick in FY2024-25, compared to the last three years.
The EPFO's claim settlement percentage was lowest in FY 2022-23 when it settled just 54.1% of over 87 lakh claims filed. | Image source: Shutterstock
The Employees Provident Fund Organisation (EPFO) received around eight crore claims from members between financial years 2014-15 and 2024-25 (till March 7, 2025), according to data shared by Shobha Karandlaje, minister of state for labour and employment, in a written reply to a query in the Parliament.
During this period, the provident fund body settled only around 75% of the 8 crore claims. However, the total amount disbursed annually to members against their claims has seen a significant jump, rising by ₹25,000 crore since FY 2024-15. In FY 2024-25, the EPFO has already settled claims worth ₹55,133 crore till March 7 as against only ₹29,965 crore disbursed in FY 2014-15.
During these 10 years, the number of EPFO member accounts increased from 11.78 crore to nearly 32.56 crore, according to the minister.
Year-wise analysis of the data shared by the minister shows that the percentage of claims settled by EPFO (calculated as the number of claims settled divided by the number of claims made, multiplied by 100) reached its peak in 2017-18, when 98.5% of over 65 lakh claims filed were settled.
In FY 2023-24, the EPFO settled only 64.5% claims out of over 86 lakh claims filed by members.
EPFO's claims settlement history
| Financial year | Total claims received | Total claims settled | % of claims settled | Total amount settled (in ₹crore) |
|---|---|---|---|---|
| 2014-15 | 67,02,698 | 60,66,734 | 90.50% | 29,965.48 |
| 2015-16 | 68,54,628 | 53,98,015 | 78.80% | 29,254.10 |
| 2016-17 | 63,77,896 | 56,52,868 | 88.60% | 31,746.54 |
| 2017-18 | 65,22,699 | 64,22,256 | 98.50% | 37,683.75 |
| 2018-19 | 74,36,996 | 57,42,044 | 77.20% | 37,842.11 |
| 2019-20 | 73,09,854 | 51,43,951 | 70.40% | 37,015.68 |
| 2020-21 | 71,15,342 | 57,40,169 | 80.70% | 40,625.37 |
| 2021-22 | 87,13,892 | 53,48,131 | 61.40% | 41,316.70 |
| 2022-23 | 86,20,455 | 46,66,241 | 54.10% | 41,385.52 |
| 2023-24 | 73,76,551 | 47,58,173 | 64.50% | 49,544.69 |
| 2024-25* | 71,58,115 | 50,62,240 | 70.70% | 55,133.52 |
Source: Based on data shared by the Government in Loksabha *Data till March 7, 2025
Lowest claims settlement in FY23
The EPFO's claim settlement percentage was lowest in FY 2022-23 when it settled just 54.1% of over 87 lakh claims filed. This was also the year when EPFO received the maximum number of claims in the last 10 years. The claim settled in the previous year (during FY 2021-22) was only 61.4%
Data shows that EPFO's claim settlement percentage has changed from year to year. In the last decade, there have been only two financial years (FY15 and FY18) when EPFO settled 90% or more claims.
In FY17 and FY21, the provident fund body settled between 80-90% of claims filed by members. FY21 was also the year that witnessed the onset of Covid-19 pandemic and subsequent lockdowns.
While in FY21, EPFO settled 80.7% claims, a sharp drop in claim settlement was witnessed in the subsequent financial years. The EPFO manages the employees' provident fund and employees' pension scheme contributions.
Uptick in current financial year
In 2024-25, however, there is an uptick in the percentage of claims settled by EPFO. Around 70% of over 71 lakh claims filed by members have been settled in the current financial year till March 7, 2025.
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