Survey reveals 89% people facing call drops, 9 in 10 use wifi to make calls through OTT

Around 89% of people surveyed have experienced call drops in the last three months and 9 in 10 have used Wi-Fi networks to make calls through calling and messaging apps, online survey firm LocalCircles said on Monday.

The survey conducted between March and June claims to have received a total of 32,000 responses across different questions from 362 districts. The number of responses differed from question to question.

"89% of subscribers surveyed face call connection and drop issues, Out of this 89%, 38% of them face it with over 20% of their calls," the survey said.

In response to the question on call drop experience, 17% indicated they face issues in more than half of their total phone calls while 21% said that 20-50% of their calls get dropped or disconnected.

“With most mobile subscribers facing call connection and drop issues, 9 in 10 are using OTT (internet calls and messaging apps like WhatsApp) platforms to make some of their calls," LocalCircles Founder Sachin Taparia said.

Mobile subscribers have increased the use of OTT apps for making Wi-Fi calls in the last two years as they face call connectivity and drop issues with their mobile network, the survey said.