Kunal Kamra accepts Bhavish Aggarwal’s 'job offer' amid Ola Electric customer complaints

Stand-up comedian Kunal Kamra on Monday took a jab at Ola founder and CEO Bhavish Aggarwal, accepting Aggarwal’s sarcastic offer to join the electric two-wheeler company.

“I have no choice but to accept @bhash’s offer to work with OLA,” Kamra posted on social media platform X. “After being tagged thousands of times I anyway feel like I am an OLA employee.”

Kamra followed the post with a list of demands, which he labeled as “action points,” for Ola Electric. These included a commitment to complete scooter repairs within seven business days or provide customers with a temporary replacement or daily compensation of Rs 500. Kamra also suggested a Rs 500 daily penalty for delays extending beyond a week, with a cap of Rs 50,000.

Earlier in the day, Kamra also tagged Union Minister Nitin Gadkari in a post, urging government intervention after a customer complained about Ola scooters in poor condition at a service center in Solapur, Maharashtra. "Minister @nitin_gadkari please look at the plight of Indian customers,” Kamra wrote, sharing concerns over reported service delays and unavailability of qualified engineers.

“They are taking bad loans to solve an issue that is primarily Ola’s responsibility…When will government agencies intervene?”

Kamra’s comments follow a public exchange with Aggarwal over Ola’s service issues, which began after the 36-year-old standup comic shared an image of scooters reportedly left unattended outside an Ola dealership. Aggarwal had responded to Kamra’s criticism by suggesting the tweet was paid and challenged Kamra to “come and help us out,” offering to pay “more than you earned for this paid tweet.”

Aggarwal’s response drew mixed reactions, with some users calling his tone “arrogant” and others advising him to prioritize customer service.

Meanwhile, Ola Electric has engaged EY India for “service transformation” amid increasing customer complaints. According to sources cited by The Economic Times, EY will aid Ola in optimizing business processes, inventory management, and service availability. Ola has also been under scrutiny from the Central Consumer Protection Authority (CCPA), which issued a notice over alleged consumer rights violations, misleading advertisements, and unfair practices. Ola reported that it has resolved 99.1% of the 10,644 complaints filed with the CCPA.