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* Our customer support staff is available on all trading days from 8 AM to 5 PM
Need more help on an issue? You can:
Grievance / Escalation Matrix
If your concern remains unresolved for 5 working days, you may raise it further based on the below escalation matrix:
| Escalation level | Details of | Contact Person | Phone Info | Email IDs |
|---|---|---|---|---|
Level 1 | Customer Care / Client Servicing | Customer Service | 022-41792999 | support@upstox.com |
Level 2 | Head of Customer Care | Jeffrey DeSouza | 022-41792936 / 022-71146936 | complaints@upstox.com |
Level 3 | Compliance Officer | Kapil Jaikalyani | 022-71146955 / 022-41792955 | compliance@upstox.com |
Level 4 | Chief Executive Officer (CEO) | Ravi Kumar (CEO) | 022-71146941 / 022-41792941 | ceodesk@upstox.com |
* The above point of contacts are available on all trading days from (8 AM to 5 PM)
If your response or complaint is not addressed to your satisfaction, you may escalate the matter to SEBI SCORES, the Exchange (NSE, BSE, MCX), the Depository (CDSL), or the Smart ODR portal for investors. Please ensure you include your Service Ticket or Complaint Reference Number when raising your complaint on the SEBI SCORES, Exchange, or Depository portal.
NPS Turn Around Time (TAT)
| Type of Activity | Service Requirement | Turn Around Time (TAT) |
|---|---|---|
Onboarding of Subscribers | Subscriber registration | Maximum T+1 day, where T is the date of receipt of complete SRF at PoP. |
Contribution Processing | Initial contribution | Maximum T+1 day, where T is the date of receipt of the activation status of PRAN from CRA. |
Contribution Processing | Subsequent contribution | On T+2 day, T is the date of payment settlement in the POP contribution account through online mode. |
Registration Details
| Broker name | Registered number | Registered address | Branch address |
|---|---|---|---|
| Upstox Securities Private Limited | INZ000315837 | 809, New Delhi House, Barakhamba Road, Connaught Place, New Delhi - 110001 | 30th Floor, Sunshine Tower, Senapati Bapat Marg, Dadar (W), Mumbai, Maharashtra 400013 |
| RKSV Commodities India Private Limited | INZ000015837 |
Details of our key managerial personnel
| Name | Designation | Contact | |
|---|---|---|---|
Ravi Kumar | CEO | 022-41792936 / 022-71146936 | ceodesk@upstox.com |
Kapil Jaikalyani | Compliance Officer for Upstox Securities Private Limited | 022-71146955 / 022-41792955 | compliance@upstox.com |
Amit Lalan | Compliance Officer for RKSV Commodities India Private Limited | 022-71146941 / 022-41792941 | compliance@upstox.com |
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Disclaimer
The above details are displayed as per the requirement given in the NSE circular (NSE/COMP/ 56350) dated 13 April 2023.