How to Find Your UAN Online & Offline: A Complete Guide

Lost your Universal Account Number (UAN) number right when you needed to check your PF balance or file a withdrawal claim? You are not alone. Many salaried individuals in India struggle to find their UAN, especially after changing jobs, switching mobile numbers, or forgetting login credentials. In this article, we will navigate how to find UAN online and offline.

What is a UAN?

Issued by the Employees' Provident Fund Organisation, the Universal Account Number (UAN) is a 12-digit number assigned to every EPF member. Your UAN is one of the most important identifiers linked to your provident fund account. It is important to note that the UAN remains the same throughout your career, even if you switch jobs multiple times. Your UAN helps you:

• Check PF balance
• Transfer PF between employers
• File withdrawal claims
• Access EPFO services online
• Download passbooks and track contributions

Many employees forget their UAN or lose access after changing jobs or mobile numbers. Fortunately, there are several easy ways to retrieve it both online and offline. UAN acts as a central link connecting all your PF accounts created under different employers. For example, if you worked at three different companies, you may have three PF member IDs, but all of them are linked to one UAN.

How to Find UAN Online?

Find UAN Through the EPFO Portal

This is the most reliable method online. You can follow the steps mentioned below to find UAN online:

Step 1: Visit the official EPFO member portal EPFO Member Portal

Step 2: Click on “Know your UAN” under the important links section on the EPFO portal

Step 3: Enter your registered mobile number and captcha, and verify by using OTP

Step 4: Enter details such as

• Aadhaar number
• PAN number
• Member ID
• Name and date of birth

Step 5: Click “Show My UAN” and your UAN will appear on the screen.

Requirements to Use the EPFO Portal for Finding UAN

• Mobile number linked with EPF records
• Aadhaar/PAN/member ID details
• Correct personal information

Find UAN Using the UMANG App The UMANG app is a government-backed platform that offers easy access to various EPFO services, including UAN retrieval. Users can log in with their registered mobile number, verify via OTP, and view their UAN details within minutes. By following the steps below, you can find your UAN online using the UMANG app.

• Download the UMANG app
• Open EPFO services
• Select “View UAN”
• Verify with OTP
• Retrieve your UAN

Recent EPFO updates have expanded UAN-related services through the UMANG app for better digital access.

How to Find Your UAN Offline?

Check Your Salary Slip

This is usually the fastest and easiest method. You can check your most recent salary slip, as most employers print the UAN on monthly pay slips. You can find UAN by following the steps below:

• Near employee ID
• Around PF deduction section
• Alongside PAN details

Contact Your HR or Employer

Your employer can retrieve your UAN from the EPFO employer portal. You may need to provide:

• Employee ID
• PAN
• Aadhaar
• Date of joining

This method is especially useful if your mobile number is not linked to your EPF account.

Use EPFO Missed Call Service

EPFO provides a simple missed call service that allows employees to retrieve their UAN and PF-related details without logging into the portal. This is one of the quickest offline methods for users who have their mobile numbers linked to their EPF accounts. How to Use the Service?

• Give a missed call to 011-22901406
• Make sure you call from your registered mobile number
• The call disconnects automatically after a few rings, and no charges apply

After the missed call, EPFO sends an SMS containing:

• Your UAN number
• PF account details
• Information about the latest PF contribution

Important Conditions

This service works only if:

• Your mobile number is linked to your UAN
• Your UAN is already activated
• Your KYC details are updated with EPFO records

What Documents are Required to Find UAN?

Before trying to retrieve your UAN online or offline, it is important to keep a few essential documents and details ready. These documents help verify your identity and make the process quicker and smoother:

• Aadhaar card
• PAN card
• PF member ID
• Salary slip
• Registered mobile number

What If You Have Multiple UANs?

In some cases, employees may end up with more than one UAN, especially after changing jobs. Since EPFO is designed to assign only one Universal Account Number per employee, having multiple UANs can create issues while accessing PF services, transferring funds, or filing claims. This can happen if:

• Employers create a fresh UAN
• Previous PF records are not transferred properly
• Aadhaar/mobile mismatch exists

In such cases:

• Transfer old PF accounts to the latest UAN
• Raise a request on the EPFO portal
• Contact EPFO grievance support

EPFO has also introduced mechanisms to de-link incorrect member IDs and consolidate accounts more efficiently.

Common Problems While Finding UAN

While retrieving your UAN is usually simple, some users may face verification or access issues due to outdated records or incomplete account setup. Here are some of the most common problems and their solutions.

Mobile Number Not Linked

If your registered mobile number is inactive or not linked to your EPF account, OTP verification may fail during the UAN retrieval process. In such cases, below are possible solutions:

• Contact your HR department for assistance
• Visit the nearest EPFO office to update details
• Link or update your Aadhaar and mobile number in EPFO records

Name or DOB Mismatch

Differences in personal details across Aadhaar, PAN, and EPF records can prevent successful verification. To avoid errors, ensure all documents contain exactly the same information

UAN Not Activated

Certain EPFO services, including online login, passbook access, and claim filing, require an activated UAN.

• Activate your UAN through the EPFO portal
• Verify your mobile number using OTP
• Complete KYC verification for smoother access

FAQs

What is a UAN?

A UAN is a 12-digit Universal Account Number that links all your EPF accounts across different employers under one identity.

How can I find my UAN online?

You can find your UAN using the EPFO portal or UMANG app with OTP verification and required personal details.

Can I find my UAN without Aadhaar?

Yes, you can also retrieve your UAN using PAN card, PF member ID, salary slip, or registered mobile number.

Is the EPFO missed call service free?

Yes, the missed call service is completely free and works from your registered mobile number linked with EPFO records.

Where is the UAN mentioned on salary slips?

UAN is usually mentioned on salary slips near PF deductions, the employee details section, or the employer contribution information area.

Can I have two UAN numbers?

No, EPFO allows only one UAN per employee, but multiple accounts must be merged into a single active UAN.

Why is OTP verification failing?

OTP may fail if your mobile number is not linked, inactive, or if your EPFO records contain mismatched personal details.

Is UAN activation mandatory?

Yes, UAN activation is mandatory for accessing EPFO online services like passbook viewing, claim filing, and PF transfers.