Jio Platforms operates a technology platform combining digital connectivity with consumer and enterprise digital services. Its offering integrates mobile networks, fixed broadband, applications, cloud capabilities and proprietary technology.
Reliance Jio Infocomm Limited (RJIL), the company’s principal operating subsidiary served 53.33 crore customers as of June 30, 2026. Connectivity provides the distribution foundation through which the group delivers entertainment, productivity and other digital services to customers across India. The company operates as a single operating segment, with digital connectivity accounting for substantially all its revenue
The company has developed capabilities across network technology, device engineering, software, operating systems and applications. Its digital products and technology development team comprised 12,477 employees, approximately 45% of its full-time workforce, as of June 30, 2026.
Average revenue per user (ARPU) stood at ₹215.6 in Q1FY27, compared with ₹214.0 in FY26 and ₹181.7 in FY24. Monthly data consumption per customer reached 43.7 GB in Q1FY27, while monthly customer churn stood at 1.61%. Total data traffic scaled up from 148.5 Bn GB in FY24 to 241.4 Bn GB in FY26, representing a CAGR of 27.50%.
Jio Platforms and its subsidiaries had filed 7,220 patent applications, of which 1,043 had been granted, including 560 in India and 483 abroad. This technology ownership supports product development, network automation and service delivery, although certain infrastructure and services remain dependent on partners. Its technology portfolio also includes JioBrain, a proprietary AI engine integrated into network operations for capacity allocation, fault prediction and real-time optimisation.
Jio Platforms has structured its business around five integrated layers that connect its technology infrastructure with consumer and enterprise services. The first layer comprises digital products and services, including consumer applications and enterprise solutions. The second consists of digital connectivity through its 4G and 5G networks. The third provides phygital access through the MyJio App, Jio Set-top-box and physical customer touchpoints. The fourth uses customer data and analytics to develop deeper customer insights, while the fifth comprises proprietary technology, intellectual property and licensed trademarks.
Its network infrastructure included access to 360,537 towers, most of which were fibreised, and approximately 57 lakhs deployed cells. Its fibre network spans more than 10 lakhs route kilometres, making it the largest among private digital connectivity providers in India. The wireless broadband network covers more than 99% of India's population, while fixed broadband coverage extends to approximately 98% of pin codes.
The company's spectrum holdings total 26,800.8 MHz, with a remaining average life of approximately 15.8 years. It is the only Indian operator holding 5G spectrum across the low-, mid- and millimetre-wave bands of 700 MHz, 3300 MHz and 26 GHz, respectively. Jio launched its 5G services in October 2022 and had 28.49 crore 5G subscribers, giving it the third-largest 5G customer base globally. The company accesses tower and fibre infrastructure through long-term agreements with other Reliance Group entities. RJIL has a 30-year master services agreement with Summit Digitel Infrastructure Limited and a 30-year fibre and duct agreement with Jio Digital Fibre Private Limited. Its international connectivity infrastructure includes interests in the EIG, IMEWE, AAE-1, BBG and IAX subsea cable systems. The company also maintains interconnections with more than 200 carrier partners.
Its consumer services connectivity portfolio includes 4G and 5G mobile services, JioFiber and JioAirFiber, with broadband speeds of up to 1 Gbps. Its digital entertainment offerings include JioTV+, which aggregates more than 1,000 digital TV channels and 15 OTT services, and JioSaavn, which offers more than 10 crore songs. JioGames gives access to more than 3,700 game titles, while JioAICloud has approximately 6.60 crore registered users.
Through JioPC which launched in 2025, the company has expanded its portfolio into cloud-based computing. Its JioBharat phone, priced at ₹799, targets the 26.10 crore users who remain on 2G networks. The MyJio App recorded 22.76 crore average monthly active users during Q1FY27, while the company's family of applications recorded average monthly active users of 36.26 crore.
Its enterprise solutions connectivity portfolio includes Internet Leased Lines (ILL), Multiprotocol Label Switching (MPLS), Software-Defined Wide Area Network (SD-WAN) and Virtual Private Network (VPN) services. The company also offers IoT solutions through JioThings, unified communications through JioCX and Jio Business Messaging, and enterprise AI services. The company has served more than 90% of India's private and public sector banks, while state electricity distribution companies in more than 80% of states and union territories use its solutions. It has also connected more than 75% of operational airports and served eight of the top 10 Nifty IT companies. In addition, Jio Platforms operates JioAds, an advertising technology platform, and is conducting trials of private 5G solutions for manufacturing, warehousing and mining applications.
Its distribution network includes the MyJio App, the Jio Set-top-box, 1,059 Jio Centres and 6,322 Jio Points. The company is also using digital tools and AI to manage customer service. 84% of service requests were handled through self-service or AI-assisted workflows during Q1FY27.
The industry backdrop offers scope for further adoption. India had 128.24 crore mobile customers, including 102.14 crore mobile broadband customers, as of June 30, 2026. Mobile broadband penetration stood at 69.62%. The rising disposable incomes, improvements in the device ecosystem and expanding digital use cases as drivers of adoption, customer engagement and potential growth in average revenue per user. Beyond connectivity, enterprise spending on cloud platforms, automation and artificial intelligence is expanding the addressable digital-services market. The industry projects India’s digital economy to reach ₹125.8 lakhs crore by FY31, supported particularly by business digitalisation. This creates opportunities across enterprise connectivity, cloud and managed services.
In mobility, the company plans to add new customers and migrate users from 2G to 4G and 5G networks. It also plans to increase its subscriber base for home broadband, JioFiber and JioAirFiber. The industry report estimates fixed broadband penetration in India to be around 21% and projected to reach approximately 46% by FY31. Jio Platforms aims to expand its enterprise footprint among the more than 7.9 crore micro, small and medium enterprises, which have less than 5% fixed broadband penetration. The growth in data consumption, and the expansion of 5G and fixed broadband services, is a tailwind for the company’s strategy to grow its connectivity business and increase the use of its digital services.
Now, Jio Platforms is launching its Initial public offering (IPO), which consists of a fresh issue of ₹30,213 crore. Its shares will be listed on the NSE and BSE.