Happiest Minds deploys Agentic AI solution with IDP at MUA Insurance Acceptances

Shares of Happiest Minds Technologies closed in green after the company announced deployment of the Agentic AI solution at MUA Insurance Acceptances, South Africa

Happiest Minds Technologies has successfully deployed its Agentic AI solution with Intelligent Document Processing (IDP) at MUA Insurance Acceptances, South Africa. The implementation has transformed MUA’s high-volume claims and policy email operations by automating the intake and routing of messages and attachments like PDFs, scanned forms, and images received in shared Outlook inboxes. Using GenAI-based classification and smart workflow orchestration, each email is automatically sent to the right claims adjudicator or underwriter based on expertise, workload, and availability.

MUA now records 99.5% accuracy in email and document classification, while reducing token processing costs compared to traditional GenAI models. The system has improved adjudication speed, lowered manual effort, and helped the team focus on higher-value work, all while maintaining security and compliance. This success marks another milestone in Happiest Minds’ journey to help insurers adopt AI-powered automation and build future-ready, high-performance operations.

On a YTD basis, the shares have delivered negative returns of 31% in 2025. In the latest quarter, the company reported an 18.5% YoY jump in revenue at ₹549 crore as against ₹463 crore. On the operating front, the EBITDA for the quarter jumped 10.8% YoY to ₹549 crore. On the bottomline front, the profit jumped to ₹57 crore in Q1FY26 from ₹51 crore in Q1FY25

Happiest Minds Technologies is a Mindful IT Company, enabling digital transformation for enterprises and technology providers by delivering seamless customer experiences, business efficiency and actionable insights.