Filed an EPF complaint? EPFO cleared 2.36 lakh grievances in October, beating all targets

The Employees' Provident Fund Organisation (EPFO) disposed of 2,36,021 public grievances during its month-long Special Campaign 6 in October 2026, against a target of 2,05,000, exceeding the goal by 15.1%, according to a Labour Ministry release.

Most of these grievances were settled on EPFiGMS, the organisation's own grievance portal, where 2,02,984 grievances were disposed against a target of 1,80,000, a 12.8% overshoot.

Another 33,037 grievances were cleared on CPGRAM, 32.1% above target.

The campaign covered EPFO's head office, training academies, 21 zonal offices and regional and district offices, the ministry said in a release dated November 7, 2026.

According to the release, appeals saw a sharper overrun. As many as 10,343 CPGRAM appeals were disposed against a target of 5,758, up 88.1%, while 758 PMOPG grievances were settled against a target of 747.

The release said that targets for disposing of 36 VIP references and two parliamentary assurances were also achieved.

On cleanliness, 598 cleanliness target units were identified and transformed against a target of 570, and 68,178 square feet of space was freed against a target of 28,300 sq ft. EPFO Offices also held beautification drives, tree plantation programmes and blood donation camps.

Record management was the other focus during the campaign. A total of 41,875 physical files were reviewed against a target of 28,770, and 1,383 files were transferred to the National Archives against 1,277. For e-files, 8,355 were reviewed against a target of 8,160, and 3,106 were closed against 3,000.

For EPF members, the release adds a detail that matters more than the totals: EPFO took telephonic feedback from petitioners after disposal of their PMOPG grievances.

"While redressal of public grievances is an on-going activity, quality disposal of grievances in a time-bound manner was undertaken during the Campaign period. As regards PMOPG, telephonic feedback was taken from the petitioners after its disposal, and an overwhelming percentage of such petitioners expressed satisfaction on the disposal.," the release said.

It added that suggestions gathered during these calls were also obtained "for effecting any micro-level systemic changes".

"The successful conclusion of Special Campaign 6 reflects the EPFO's continued commitment to good governance, efficient administration, employee well-being and citizen-centric service delivery," the release said.