Facing issues with your EPF account? Here's how to file a complaint online on EPFiGMS portal for free

If you are an Employees' Provident Fund (EPF) member facing issues related to your PF account, withdrawals, transfers, or other services, you can easily lodge a complaint online through the EPFiGMS Portal. This platform is managed by the Employees' Provident Fund Organisation (EPFO) and is free of cost.

"Dear EPF Members, EPF services are free of cost and mostly available online. If you are facing any issue, you can lodge a complaint on our portal – EPFiGMS," EPFO posted on X.

Steps to file a complaint on EPFiGMS portal

• Visit the EPFiGMS portal (https://epfigms.gov.in)

• Click on “Register Grievance”

• Enter Your Details

• Select your status (PF Member, EPS Pensioner, Employer, etc.)

• Enter your Universal Account Number (UAN)

• Fill in the security code

• Click on “Get Details”

• Verify Your Personal and PF Account Details

• Enter Complaint Details

• Choose the PF office

• Select the grievance category (withdrawal, transfer, pension, etc.)

• Write your complaint clearly in simple language

• Submit the Complaint

• You will receive an acknowledgment number after successful submission.

• Use this number to track the status of your complaint.

• Go to the EPFiGMS Portal

• Click on “View Status”

• Enter your Registration number (received at the time of complaint) Mobile number, Security code

• Click “Submit” to view the current status of your grievance.

• If there is a delay in response, log in to the portal

• Go to the “Send Reminder” section

• Enter your complaint number and registered mobile number

• Submit the reminder request

If you are not satisfied with the resolution, you can escalate the issue to higher authorities directly through the EPFiGMS portal.

• Open and log in to the UMANG app.

• Go to "Services" and select the EPFO section.

• Choose "e-KYC Services" and then "Aadhaar Seeding."

• Enter your UAN and verify with the OTP sent to your registered mobile number.

• Enter your Aadhaar number and verify with the OTP sent to your Aadhaar-linked mobile or email.

• Once both OTPs are verified, your Aadhaar is linked.

This simplified process ensures your EPF account is compliant and ready for online services.