Google Cloud customers in India face connectivity issues after Delhi data centre fire

Google Cloud said on Tuesday that some customers in India were experiencing intermittent disruption after a fire at a third-party data centre in Delhi forced an emergency shutdown of networking equipment.

The disruption, which began on June 9, affected network traffic to Google Cloud originating from Delhi, Chennai, Mumbai and surrounding areas, according to the company's service health dashboard.

Google said the fire led to the isolation of a non-compute local Point of Presence (POP) in Delhi, a key networking facility that helps route internet traffic, reducing available network capacity in the metro area.

The company rerouted significant volumes of traffic away from the affected facility.

"As a result, a subset of Hybrid Connectivity and Virtual Private Cloud (VPC) customers may be impacted by the routing changes made to address reduced local, latency-optimized serving capabilities in Delhi," the company said in an incident update.

"Customers may experience slightly elevated latency and non-optimal network routing into Google Cloud until the affected facility is fully restored," it added.

The cloud provider said some users could face intermittent latency spikes and possible packet loss as demand exceeded available network capacity across Indian metropolitan areas and regional internet service providers.

Google said it was investigating additional traffic mitigation measures and expanding internet peering capacity to ease the disruption.

The company did not disclose the location or operator of the affected third-party facility, nor did it provide an estimate for full restoration.

It said there was currently no workaround for affected customers and that further updates would be provided on Wednesday.