Now your car, TVs, smart watch can make UPI payments for you

At the Global Fintech Festival 2025, the Reserve Bank of India (RBI) Governor, Sanjay Malhotra, introduced four exciting new digital tools aimed at making online payments smarter, faster, and more convenient.

AI-based UPI HELP is an AI-powered support system designed to transform complaint resolution and mandate management. Developed in-house as a small language model (SLM), UPI HELP currently supports English, with plans to expand to multiple Indian languages.

The platform enables users to check transaction status, raise and track complaints, manage mandates, and provide contextual guidance, improving speed, accuracy, and overall experience.

It also helps banks handle complaints more efficiently — saving your time and theirs.

Ever imagined paying for fuel or EV charging straight from your connected car or wearable? Now you can.

With IoT Payments, users can make instant payments for services like fuel, EV charging, or other services via connected cars, smart glasses, or smart TVs, making transactions faster. smarter, and frictionless.

It also helps payment aggregators and merchants by streamlining settlements and dispute resolution. It offers mobile-first options like QR code payments and 'Pay via App' intent-based flows.

This will simplify repeat purchases across e-commerce platforms, food delivery apps, and cab aggregators by creating a seamless, native UPI experience.

This gives you more control, better tracking, and a smooth experience without repeatedly entering card details or OTPs.