Govt directs banks to issue monthly pension slips to all central pensioners under CPAO rules

The Central Pension Accounting Office (CPAO) has issued a fresh reminder to all authorised banks, directing them to ensure that every Central Civil Pensioner and Family Pensioner receives a monthly pension payment slip without exception.

This instruction has been reiterated through a new Office Memorandum dated 25 November 2025, following continued complaints from retirees who say they are still not receiving their slips regularly, despite earlier orders issued in February 2024.

According to the latest directive, all Centralised Pension Processing Centres (CPPCs) must send the pension slip immediately after the monthly pension or family pension is credited. Banks have been told to use all communication channels—email, SMS, WhatsApp, and any other available mode. If a pensioner’s email ID is missing from bank records, branches must proactively collect and update it to ensure digital delivery. The OM emphasises that slips must be shared in a clear, legible format suitable for senior citizens.

The Finance Ministry’s reminder also refers to earlier instructions from the Department of Pension & Pensioners’ Welfare and the Controller General of Accounts, both of which mandated monthly issuance of pension slips. A model format has been provided to banks, though they may adapt it as long as all essential information remains included.

Pension slips carry several key details, such as the basic pension or family pension amount, the calculation of Dearness Relief, any arrears or recent revisions, tax deductions, and the exact amount credited. For many retirees, especially those above the age of seventy, this document becomes a crucial monthly record, helping them understand why certain deductions have been made and allowing them to track financial changes accurately.

The CPAO has made it clear that providing pension slips is a mandatory service, not an optional one, and banks must ensure consistent compliance.