SBI services UPI, IMPS, YONO, net banking to be unavailable for 45 minutes on Oct 24

State Bank of India (SBI) on Friday said its digital banking services, including UPI, IMPS, YONO, internet banking, NEFT and RTGS, will remain temporarily unavailable for 45 minutes in the early hours of October 24 due to scheduled maintenance.

In a post on X, the country's largest lender said the services would be unavailable from 1:45 am to 2:30 am on Saturday.

"Due to scheduled maintenance activity, our services UPI, IMPS, YONO, Internet Banking, NEFT and RTGS will be temporarily unavailable from 01:45 Hrs to 02:30 Hrs (IST) on 24.10.2026 (45 Minutes)," SBI said.

The bank advised customers to use UPI Lite and ATM services during the maintenance window.

"We regret the inconvenience and thank you for your patience," it said.

In a regulatory filing on October 21, the bank said it had received communications on October 16 from its Threat Intelligence Service Provider, the Defence Cyber Agency and CERT-In regarding an alert about the suspected exposure of customer data.

During a preliminary analysis of approximately 3.75 lakh records available on the dark web, 3,897 customer records containing personally identifiable information (PII) were identified, SBI said.

The exposed information reportedly included customers' registered mobile numbers, dates of birth, names, gender, email addresses, residential addresses, branch and CIF identifiers, lead IDs, and metadata associated with loan and lead records and other related files.

The bank said a detailed investigation was required to establish the authenticity and completeness of the exposed data, determine the potential source and extent of the exposure, and assess the associated risks to customers and the bank.

SBI, however, assured customers that their money remained safe and said the suspected incident had affected a "very very small number of customers".

The bank also said the incident had not materially affected its IT infrastructure, core business operations, financial performance or business continuity.

"Customer balances are completely safe and we are taking all possible steps to protect the interests of our valued customers," SBI said in a post on X.