Razorpay POS launches Q-Zap for faster checkouts and zero queues; check details

Razorpay POS, the financial technology company's offline payments unit, has announced 'Q-Zap', a smart payment solution for retailers designed to facilitate quicker checkouts and eliminate queues.

By using Q-Zap, Razorpay POS aims to improve the in-store customer experience by cutting billing time by 40% and benefiting retailers by saving up to 20% in annual operating costs.

How will Q-Zap work?

Presently, customers have to wait in a queue at the billing counter at stores, even for small purchases. Q-Zap offers a range of solutions to reduce wait times.

Using hand-held POS devices and self-checkout kiosks integrated with the Q-Zap allows customers to pay from anywhere in the store, reducing the purchase time.

"Q-Zap also offers seamless Ready Plug-and-Play integrations with over 120 billing partners, accelerating solution implementation within 4 days as compared to the industry standard of 4 weeks," Razorpay said in a release.

Q-Zap supports all payment methods across major networks, such as Visa and Mastercard, for faster checkout, including UPI, credit cards, and debit cards.

Rahul Kothari, Chief Operating Officer (COO) of Razorpay, said, "Q-Zap, our queue-busting solution, aims to not only eliminate tedious checkout lines for customers but also to free up in-store staff's time so they can be available to customers and provide them assistance, which could include answering questions or facilitating customer checkout. As India’s consumer market evolves dynamically, so do the needs of businesses. With the market poised for exponential growth, achieving the ambitious $2 trillion target by 2033 requires robust infrastructure".

Razorpay extended its payment offerings for both online and offline businesses by acquiring Ezetap (now called Razorpay POS) in August 2022, evolving into an omnichannel payment platform.