Microsoft outage causes significant disruption to airline operations nationwide

Airport and airline operations faced significant disruptions on Friday, 19 July, 2024, due to the Microsoft outage, with airlines issuing advisories to passengers.

IndiGo, SpiceJet and Akasa saw disruptions in their online check-in and boarding processes across their networks, forcing them to switch to manual mode.

"Our systems are currently impacted by a Microsoft outage, which is also affecting other companies. During this time booking, check-in, access to your boarding pass, and some flights may be impacted," IndiGo said in an update on X.

"We are all hands-on decks and are working to restore stability and normalcy. Our digital team is also coordinating closely with Microsoft Azure to resolve these issues swiftly," it stated.

Budget carrier Akasa said: "Due to infrastructure issues with our service provider, some of our online services, including booking, check-in and managed booking services will be temporarily unavailable. Currently we are following manual check-in and boarding processes at the airports,"

The airline requested its passengers with immediate travel plans to reach the airport early to check in, as a precautionary measure.

SpiceJet also said it is currently experiencing technical challenges with its service provider, affecting online services including booking, check-in, and managing booking functionalities.

"As a result, we have activated manual check-in and boarding processes across airports," it stated.