Infosys-Anthropic tie-up: What is agentic AI and how IT firm plans to use it

India’s second-largest IT services exporter Infosys on Tuesday announced a strategic collaboration with US-based AI research firm Anthropic to help enterprises deploy advanced artificial intelligence tools across complex and highly regulated sectors.

The partnership will begin with a dedicated Anthropic Centre of Excellence in the telecom sector, before expanding to other industries.

"The collaboration will further expand across industries, including financial services, manufacturing, and software development," Infosys said in a release.

The collaboration brings together Anthropic’s Claude family of models, including Claude Code, with Infosys’ Topaz AI offerings to help enterprises automate complex workflows, accelerate software delivery and enable what the companies describe as “agentic AI”.

What is agentic AI?

Unlike conventional AI tools that assist with isolated activities, agentic AI can handle longer, more complex processes such as processing insurance claims, managing compliance reviews, or generating and testing software code with limited human intervention.

Using Anthropic’s agent development tools, Infosys plans to help clients build AI agents that can operate persistently across business functions, especially in environments that require strict governance, transparency and regulatory compliance.

“The collaboration will also help organizations modernize legacy systems, combining Infosys Topaz and Claude to accelerate migration and reduce the cost of updating aging infrastructure,” Infosys said in a release.

Sector-specific applications

The companies said they will develop customised AI agents for different industries:

Telecommunications: AI agents will support network modernisation, customer lifecycle management and service delivery in one of the world’s most operationally complex sectors.

Financial services: Tools will be used to speed up risk assessment, automate compliance reporting and deliver personalised customer interactions based on account history and market conditions.

Manufacturing and engineering: Claude-powered systems will help accelerate product design and simulations, reducing research and development timelines.

Software development: Claude Code will assist developers in writing, testing and debugging code. Infosys is already deploying the tool internally to build expertise before rolling it out to clients.

The collaboration will also focus on modernising legacy IT systems, using AI to reduce migration costs and shorten timelines for upgrading ageing infrastructure.

What the companies said

Anthropic CEO and co-founder Dario Amodei said there is a significant gap between AI demonstrations and real-world deployments in regulated industries.

“and if you want to close that gap, you need domain expertise. Infosys has exactly that kind of expertise across important industries: telecom, financial services, and manufacturing,” Amodei said.

“Their developers are already using Claude Code to accelerate their work and to create AI agents for industries that demand precision, compliance, and deep domain knowledge,” he added.

Infosys CEO Salil Parekh said the partnership marks a strategic push to help enterprises become “more intelligent, resilient and responsible” through AI.

“From modernizing financial services with intelligent risk management and compliance, to enabling engineering businesses to lead with AI-driven design and manufacturing, the goal is to leverage the joint expertise of Infosys and Anthropic to accelerate AI value realization for global enterprises,” he said.