Fusion CX IPO: AI-powered customer experience solutions provider likely to launch ₹700-₹800 crore offer next week

Fusion CX, an artificial intelligence-powered customer experience solutions provider, is likely to launch its initial public offering as early as next week

The issue size is expected to be ₹700 to ₹800 crore, down from ₹1,000 olanned earlier, news agency PTI reported, citing its sources.

The proposed initial share sale is a mix of fresh issuance of equity shares and an offer for sale (OFS) by promoters PNS Business and Rasish Consultant, according to its draft prospectus filed in May 2025.

The Kolkata-headquartered firm had received market regulator SEBI's nod to proceed with the IPO in December 2025.

The funds raised will be used for repayment of borrowings availed by the company, invest in step-down subsidiaries Omind Technologies Pvt Ltd and Omind Technologies Inc for upgrading IT tools, pursuing inorganic growth through acquisitions and general corporate purposes.

Fusion CX provides end-to-end customer experience solutions through platforms and AI-powered tools across multiple channels, including voice, email, chat, social media and messaging.

The company caters to sectors including telecom, high-tech, travel, banking, financial services and insurance (BFSI), retail and healthcare.

Incorporated in 2004, Fusion CX operates a global network of 40 delivery centres across 13 countries and has more than 13,700 employees supporting customer interactions in 28 languages.

The company recently expanded its presence in Australia through the acquisition of VA Platinum, a provider of offshore staffing and managed workforce solutions. The acquisition marked Fusion CX's 16th acquisition.

On the financial front, the firm reported an over two-fold jump in net profit to ₹170 crore in FY26, from ₹74.40 crore in FY25. Revenue from operations rose 37% to ₹1,818 crore from ₹1,329 crore during the period, according to an addendum filed with SEBI.

Nuvama Wealth Management, IIFL Capital Services and Motilal Oswal Investment Advisors are the book-running lead managers to the issue.

Shares of the company will be listed on the National Stock Exchange (NSE) and BSE.