Infosys stock in focus after collaboration with Nvidia for GenAI-powered solutions

In a filing on Thursday, August 29, Infosys informed the exchanges about the expansion of its collaboration with tech giant Nvidia by leveraging Nvidia Inference Microservice (NIM) and Infosys Topaz, an AI-first set of services to help telephone companies enhance their customer experiences, streamline network operations, and accelerate service delivery.

Infosys mentioned in an official release that it has developed three generative AI solutions, which Infosys Topaz powers. These solutions use Nvidia NIM, Nvidia NeMo Retriever embedding models, and NeMo Guardrails to customise and deploy generative AI telephone company domain-specific Large Language Models (LLM). Infosys Topaz also provides real-time conversational AI pipelines that allow for transcription and translations for call centre agents using Nvidia Riva.

The first solution developed by the collaboration is Topology and Orchestration Specification for Cloud Applications (TOSCA) Network Service Design. TOSCA Network Service Design uses Nvidia generative AI to create and customise TOSCA templates. Infosys claimed that using Nvidia NIM and NeMo Retriever microservices resulted in a 28% reduction in latency and a 15% absolute improvement in accuracy.

The second solution developed as part of the collaboration is a Nvidia generative AI-powered smart networking operating centre aimed at helping network engineers and network operations personnel troubleshoot issues faster and more accurately. Using Nvidia NIM and NeMo Retriever, this solution reduces the time needed to resolve network issues and improves customer experience, as the IT giant informed the bourses.

The third solution, called Infosys Cortex, is a generative AI-powered contact centre transformation platform.

Infosys said that these solutions can bring tremendous benefits for customers in terms of operational efficiencies and productivity improvement and also enhance the overall experience of contact centre agent training by optimising the end-to-end generative AI pipeline and inference costs.

Infosys shares are trading flat at ₹1,931.25 apiece, down 0.091% at 1:45 pm on NSE.