We get this question all the time! On one hand, you should periodically change your back office password to prevent any unauthorized sign-ons to your account. At the same time, it is natural that you might forgot your Back Office password. It's important to never share your back office password with anyone including with Upstox.
Before we get to how to change your password, here is an important tip on how to choose a strong password.
Choose a password consisting of 6-10 alpha-numeric characters. For help, use this website to generate a safe password.
And that's it! In case you don't remember your old password, simply send an email to firstname.lastname@example.org and we'll be glad to help!